by admin | Apr 24, 2017 | business, Finances, leadership, management, strategy
When we decide to set a bold or challenging goal for ourselves it usually only becomes real when we write it down and tell our closest family and friends about what we are trying to achieve. One of the best ways to help us achieve the goals we set is by creating a...
by admin | Apr 24, 2017 | business, Finances, leadership, management, strategy
Having spent the last few weeks meeting with and chatting to small business owners around Essex, it became clear that they all seem to face similar challenges on a day-to-day basis. As I expected, they are all time poor and there was an ongoing sense from these...
by admin | Apr 24, 2017 | business, leadership, management, strategy
CREATING A BUSINESS PLAN FOR GROWTH It is important for every business owner and business to plan effectively on a consistent basis to create the best opportunity for healthy business growth. I personally plan annually, broken down into four quarters and then review...
by admin | Apr 24, 2017 | business, leadership, management, strategy
When is the best time to consider a business or client growth strategy? Are you always looking at ways to become a client partner and develop your business relationship? If your business feels like it’s on the up, has shown year on year EBIT growth, has an enviable...
by admin | Apr 24, 2017 | business, Employees, HR, leadership, management, strategy
According to a recent research article, up to 50% of company employees are talking unprompted about the company they work for within their social network. This form of marketing should be great news for any business. However, it could be even more powerful if all...
by admin | Apr 24, 2017 | business, customer, leadership, management, strategy, Support
When was the last time you truly received exceptional customer service? Today, Last Week, a Month ago, can’t remember? Delivering exceptional levels of Client and Customer Service should be part and parcel of every-day life if you deal directly with your customers....
by admin | Apr 24, 2017 | business, leadership, management, Mentoring, strategy, Support
I read a great quote from Herbie Hancock today which got me thinking about Mentorship and the value it can bring to small business owners starting up. Hancock said “I’ve learned a lot from mentors who were instrumental in shaping me, and I want to share what I’ve...
by admin | Apr 24, 2017 | business, customer, leadership, management, strategy, Uncategorized
Customer or Client Lifetime Value has a central strategic importance for any business as it allows business owners and management to discover more and more about their most important asset – their customers or clients. There are a number of important reasons why a...
by admin | Mar 16, 2017 | business, customer, Finances, leadership, management, strategy
Whether you’re a small business looking to accelerate growth or a mature business looking to gain market share, it’s important to remember that: It costs 7x more to obtain a new customer than to retain an existing one Customer Retention can increase the lifetime value...
by admin | Mar 15, 2017 | business, customer, leadership, management, strategy
I was at a couple of meetings yesterday with business owners and it was interesting to hear about how they go about acquiring new customers and build relationships with existing customers. What struck me most was the fact that neither business owner had any real...
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